Privacy Policy

We collect personal information only as necessary to provide our services and operate our website. The types of information we may collect include:

Contact and inquiry information: When you submit our contact form, we collect your full name, practice name, email address, phone number, and the content of your message or service inquiry.

Service delivery information: When you engage us as a client, we may collect information necessary to deliver IT or marketing services, including technical details about your practice's systems, network configurations, and software environments.

Website usage information: We may collect non-personally identifiable information about how visitors use our website, including pages visited, time spent on the site, and referring URLs, through standard web analytics tools.

We use the personal information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services.

To provide, manage, and improve the IT support, network security, PIPEDA compliance consulting, data backup, and digital marketing services you have engaged us for.

To send you service-related communications, including appointment reminders, maintenance notifications, and updates relevant to your engagement with us.

To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We collect and use your personal information with your knowledge and consent. By submitting our contact form or entering into a service agreement with us, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at info@startechnicalservices.ca. Please note that withdrawing consent may affect our ability to provide certain services to you.

We do not disclose your personal information to third parties except in the following circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our business (such as cloud hosting, email delivery, or analytics platforms), subject to confidentiality obligations.

Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Star Technical Services, our clients, or others.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months. Client service records are retained for a minimum of seven (7) years in accordance with Canadian business record-keeping requirements.

When personal information is no longer required, we securely destroy or anonymize it.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals and relevant authorities in the event of a data breach, as required under PIPEDA.

Under PIPEDA, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request that we correct any inaccurate or incomplete personal information.

Withdrawal of consent: Withdraw your consent to our collection or use of your personal information, subject to legal or contractual restrictions.

Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your personal information in accordance with PIPEDA.

To exercise any of these rights, please contact our Privacy Officer at info@startechnicalservices.ca. We will respond to requests within 30 days.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain website functionality.

We use analytics tools to understand how visitors interact with our site. This data is collected in aggregate and is not used to personally identify individual visitors.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Privacy Officer Star Technical Services & Consulting 27132 Dewdney Trunk Rd, Maple Ridge, BC V2W 1E2 Phone: (778) 899-9904 Email: info@startechnicalservices.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.